Legal & Compliance

1.1 Data Controller

The data controller responsible for processing personal data collected through this website is CraftNuvio, registered at 70734 Weimerstraße 24, Fellbach, Germany. You may contact us regarding data protection matters at [email protected].

1.2 Data We Collect

We collect personal data that you voluntarily provide when submitting contact forms, including: full name, email address, phone number, company name, project description, and any other information you choose to share. We also collect standard server logs including IP address, browser type, referring URL, and access timestamps.

1.3 Purpose of Processing

Your personal data is processed exclusively for the following purposes: responding to your project inquiries, preparing project proposals and scope analyses, delivering contracted services, maintaining client communication throughout active projects, and fulfilling statutory tax and accounting obligations under German law.

1.4 Legal Basis

Processing is based on Article 6(1)(b) GDPR (performance of a contract or pre-contractual measures) and Article 6(1)(f) GDPR (legitimate interests in responding to inquiries and improving our services). For tax documentation purposes, processing is based on Article 6(1)(c) GDPR (legal obligation).

1.5 Data Retention

Personal data submitted via contact forms is retained for a maximum of 24 months from the date of submission, or for the duration of any active business relationship plus the statutory retention period required under German tax law (typically 10 years for financial records). Server logs are automatically deleted after 90 days.

1.6 Third-Party Sharing

We do not sell, rent, or trade personal data to third parties. Data may be shared with: hosting providers (within the EU) for website operation, email service providers for communication delivery, and tax advisors or legal counsel as required by law. All third-party processors are bound by data processing agreements in compliance with Article 28 GDPR.

1.7 Your Rights

Under the GDPR, you have the right to: access your personal data (Article 15), rectification of inaccurate data (Article 16), erasure of your data ("right to be forgotten", Article 17), restriction of processing (Article 18), data portability (Article 20), and the right to object to processing (Article 21). You also have the right to lodge a complaint with the supervisory authority: Landesbeauftragter für den Datenschutz Baden-Württemberg, Königstraße 10a, 70173 Stuttgart.

1.8 International Transfers

All personal data is processed and stored within the European Economic Area (EEA). In the event that data must be transferred outside the EEA, we ensure adequate safeguards are in place in accordance with Chapter V of the GDPR, including Standard Contractual Clauses (SCCs) where applicable.

2.1 Scope of Agreement

These Terms of Service govern the provision of creative development, design, and consulting services by CraftNuvio, registered at 70734 Weimerstraße 24, Fellbach, Germany. All services are provided based on individual project agreements (Statements of Work) executed between CraftNuvio and the client.

2.2 Project Proposals & Pricing

All pricing displayed on this website represents starting estimates. Final project pricing is determined after a detailed scope review and is documented in a formal project proposal. Prices are quoted in USD unless otherwise stated. All quoted prices are exclusive of applicable VAT (19% MwSt.), which will be added to invoices for clients within the EU.

2.3 Payment Terms

Projects are billed according to the payment schedule defined in each project's Statement of Work. Standard payment terms are: 50% deposit upon project commencement, 25% at midpoint milestone, and 25% upon final delivery and acceptance. Invoices are due within 14 calendar days of issuance. Late payments incur a statutory interest rate of 9 percentage points above the ECB base rate.

2.4 Intellectual Property

Upon complete settlement of all agreed invoices, CraftNuvio assigns all worldwide intellectual property rights in the client-specific software deliverables, design tokens, source code, and digital assets to the Client. CraftNuvio retains the right to display project work in its portfolio unless the client explicitly requests otherwise in writing.

2.5 Project Timelines

Estimated project timelines are provided in good faith and are based on the assumed scope and availability of both parties. Timelines may be adjusted due to scope changes, delayed client feedback, or force majeure events. CraftNuvio will notify the client promptly of any anticipated delays.

2.6 Limitation of Liability

CraftNuvio's total liability for any project shall not exceed the total fees paid by the client for that specific project. CraftNuvio shall not be liable for indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunities. This limitation does not apply to cases of willful misconduct or gross negligence.

2.7 Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of a project. This obligation survives the termination of the business relationship for a period of 24 months.

3.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information about your visit.

3.2 Cookies We Use

We use only strictly necessary cookies for the operation of this website:

• Cookie consent status: A localStorage entry that records whether you have accepted our cookie notice. This prevents the banner from reappearing on subsequent visits. No personal data is stored.
• Session cookies: Temporary cookies essential for website functionality, such as maintaining your session state during form submissions.

3.3 No Tracking or Analytics

CraftNuvio does not use Google Analytics, Facebook Pixel, or any third-party tracking or advertising cookies on this website. We do not engage in behavioral tracking or targeted advertising.

3.4 Managing Cookies

You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of certain website features, such as the cookie consent banner persistence. For instructions on managing cookies, consult your browser's help documentation.

4.1 Deposit Refunds

If a project is cancelled before any work has commenced, the initial deposit (50%) is fully refundable within 14 business days. If work has commenced, the deposit is non-refundable to the extent that it covers work already performed.

4.2 Mid-Project Cancellation

For projects cancelled mid-delivery, the client is invoiced for the percentage of work completed up to the date of cancellation, calculated based on milestones achieved. Any overpayment relative to completed work will be refunded within 14 business days.

4.3 Deliverable Revisions

Each project includes up to two rounds of revisions at no additional cost. Additional revision rounds beyond the included allowance are billed at the hourly rate specified in the project's Statement of Work. If a deliverable fundamentally fails to meet the specifications documented in the agreed proposal, CraftNuvio will rectify the issue at no charge.

4.4 Training & Retainer Services

Monthly retainer and training subscriptions may be cancelled with 30 days' written notice. No partial-month refunds are provided. Annual prepaid plans are eligible for a prorated refund for unused months if cancelled within the first 60 days.

4.5 How to Request a Refund

To request a refund, contact us at [email protected] with your project reference number and a description of the issue. We will review your request within 5 business days and respond with a resolution. Refunds are processed via the original payment method.

4.6 Governing Law

This refund policy and all services provided by CraftNuvio are governed by the laws of the Federal Republic of Germany. Disputes shall be submitted to the exclusive jurisdiction of the courts in Stuttgart, Germany.